Shipping, Delivery & Returns

Order Processing

• Every Berriva order is carefully packed and dispatched within 1–3 business days after order confirmation.
• Orders placed on Sundays or public holidays are processed on the next business day.
• During product launches, festive seasons, or promotional campaigns, dispatch may take slightly longer.

Delivery Timeline

• Metro Cities: 3–5 business days
• Tier 2 & Tier 3 Cities: 3–7 business days
• Remote Locations: 5–10 business days

Delivery timelines may vary depending on courier service availability and weather conditions.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Free shipping may be offered during selected campaigns or above a minimum order value.

Order Tracking

Once your order is dispatched, you will receive a tracking link via email or WhatsApp so you can monitor your shipment in real time.

Packaging

Every jar is securely packed using protective packaging to ensure it reaches you safely. While we take every precaution, minor damage to the outer shipping box during transit does not necessarily indicate damage to the product inside.

Returns & Refunds

Food Safety Policy

As Berriva products are food items, we do not accept returns or exchanges once an order has been delivered. This policy helps us maintain the highest standards of food safety and product quality.

Damaged or Incorrect Orders

If you receive:

• a damaged product
• a broken jar,
• an incorrect item, or
• a product that has leaked during transit,

Please contact us within 24 hours of delivery. To help us resolve your request quickly, kindly share:

• Your order number
• Clear photos of the outer package
• Photos of the product
• Photos of the product

After verification, we will arrange a replacement or issue a refund, depending on the situation.

Refund Timeline

Approved refunds will be processed to the original payment method within 5–7 business days

Order Cancellation

Orders may be cancelled only before they have been dispatched. Once shipped, cancellations cannot be accepted.

Delivery Information

• Please ensure your shipping address and contact details are accurate while placing your order.
• Berriva is not responsible for delays caused by incorrect addresses, failed delivery attempts, natural disasters, courier disruptions, or circumstances beyond our control.
• If a shipment is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

Need Assistance?

For any questions regarding your order, please reach out to our customer support team through the contact details available on our website. We're always happy to help.